This morning i was supposed to call a govt body (i shall nt state which GOVT body, i think all pattern same same de) to clarify something.
1st i called the general customer service number,
the person sounded quite friendly and helpful - he said i shld call to the specific department, and gave me 2 numbers.
i called the 1st number - NO one pick up (it is 1000, gov body starts work after 10?)
i called the 2nd number - i told the person my problem,
her reply, "what are you talking about? this is not my department? u call the wrong number"
she sounded damn irritated and fustrated!
i was still toking to her in a nice n polite way, "but this number was given to me by the customer service officer."
"It is not our department try calling XX or XY." 'click' she hang up on me!
hw the hell i noe wat is XX or XY?!?!
NVM... i called back the 1st number, she picked up... she already sounded irritated (i was wondering izzit tt they have a tiff with bfs or husbands b4 going to work), i told her my prob and asked if i called the right department.
She say yes and ask me wat was the prob, i told her the prob, she say, 'pls call ABC department 1st to verify if it is right or wrong. call 61234567" then she hanged up!!! (2 person hanged up on me in one morning!.... more to come!)
i called the number she gave, and he answered my qns and verified... and i started to ask another qns... he replied, "this is not my department, pls call (the previous department)."
I'm too speechless.... wat is this?! to save their own asses!??! till this extend!? my qns is not those need in depth explaination... i only need a clarification!!!!
I was so fustrated till i went online and search for ans... though i cant get the OFFICIAL ans frm the GOVT body, but still i figure a logical explaination by MYSELF!
Our Govt have beeen promoting good customer service, kindness and polite acts... PLS, go and educate ur govt ppl 1st b4 spreading the campaign to the public. 所谓上梁不正下梁歪. Our own ppl in the govt bodies dun even follow it.. hw r u all gonna convince the public to follow!?
HAIZ!!!! to think tt our govt always say tt we are going to move up to a graceful country! yes... they treat ang mos in a damn polite way lor... then treat us SG fellow ppl like ..... haiz... as if we SG ppl (their fellow ppl) r nt human.. so dun desreve gd service... sianz rite?